What if I have a problem with an item in my room or I have noticed an item that needs repair?
Please notify the front desk for assistance and submit a maintenance request using the form below.
When will my request be received?
These requests are checked Monday through Friday during business hours from 8:00 AM to 4:30 PM.
What kinds of requests should be sent?
Maintenance requests that should be entered below are for all general and emergency repairs such as clogged sinks, clogged toilets, slow draining sinks or showers, missing window screens, broken windows, malfunctioning light switches or televisions, slow internet access, cable outages, etc.
What happens after I submit my request?
You will be notified via email that your request has been received. Your request is then entered as a work order with our maintenance company. You may also be contacted via phone if we need additional information, depending on the severity of the issue. Please understand that in order to effectively fix most issues, we will need to have access. Therefore, by entering a request you are also permitting Waikiki Vista and its maintenance staff to enter your room to complete the requested repairs. For extermination and pest control requests, please remove, cover and/or wrap all food and kitchen items. Please make the necessary preparations for maintenance and pest control to enter at any time after the request.
How long will it take for my maintenance request to be completed?
All requests are prioritized by date, time received, and type of problem. We will take steps to correct all emergency repairs (repairs necessary to provide sanitary and habitable conditions) within three business days. All general repairs will be started within 12 business days of notification.
What if I my request is more urgent?
For all urgent problems such as overflowing water, no electricity or gas to your room, etc., please immediately contact either your on-duty Resident Advisor.
What if my request is life-threatening?
For all life-threatening problems such as gas leaks, fire, etc. please immediately dial 911.